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The Influence of Emotional Intelligence in Nursing

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CE1027 | Contact Hours: 2


The purpose of this course is to provide healthcare professionals with strategies that enhance emotional intelligence skills for optimal client experiences and professional development. Upon completion of this course, you will be able to:

1. Define emotional intelligence and the role it has in nursing practice.
2. Identify feelings and behaviors in self and others with models of emotional intelligence.
3. Describe strategies to manage challenging and sensitive client experiences effectively.
4. Identify opportunities in the workplace for improvements in emotional awareness.
5. Describe the influence of nursing attitudes and behaviors on patient safety.
6. Identify ways of introducing emotional competencies in nursing leadership.






Yeneilyn Haim, BSN, RN


All learners must complete the entire activity and complete the evaluation to receive contact hours.


This nursing continuing professional development activity was approved by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91).

In addition to states that accept American Nurses Credentialing Center (ANCC) courses, CE Leaders is an approved provider by the Florida Board of Nursing, and a registered provider with the Arkansas State Board of Nursing, District of Columbia Board of Nursing, Georgia Board of Nursing, Kentucky Board of Nursing, New Mexico Board of Nursing, South Carolina Board of Nursing and West Virginia Board of Registered Nurses (Provider # 50-33450).


No one with the ability to control content of this activity has a relevant financial relationship with an ineligible company.


As healthcare professionals, our response to stressful situations influences client health and our mental well-being. It is fundamental for nurses to develop skills that extend beyond cognitive reasoning for holistic client care and professional development. Emotional Intelligence (EI) is a mental skill that helps individuals with decisions, accountability, empathy, stress tolerance, management, and communication (7). It is a concept that inspires comprehension of the reason for emotions, effective conflict management, and the cultivation of a supportive clinical environment (2). There are considerable benefits and influences of integrating EI in nursing practice and leadership roles. EI is a valuable skill that can be attained and developed by introducing strategies and reflective practices (2). Developing the needed proficiencies to identify and understand feelings helps facilitate the effective management of emotions (4). Emotional competencies are invaluable for all nurses, offering insight and abilities for constructive conflict management and positive team culture (2). This course provides nurses with EI skills to effectively handle complex situations in everyday healthcare.


1. Bock, L. Nurse characteristics and the effects on quality. Nursing Clinics of North America. 2020; 55(1): 97-107.

2. Butler, J. Emotional intelligence in nursing leadership. Australian Nursing & Midwifery Journal. 2021; 27(5): 18-21.

3. Codier, E., Codier, D.D. Could emotional intelligence make patients safer? American Journal of Nursing. 2017: 117 (7): 58-61.

4. Fianko, S.K., Afrifa, J.S., Dzogbewu, T.C. Does the interpersonal dimension of Goleman’s emotional intelligence model predict effective leadership? African Journal of Business and Economic Research. 2020; 15(4): 221-245.

5. Howe-Gubrud, P. Teaching in the clinical setting. In D.M. Billings & J.A. Halstead (Eds). Teaching in nursing: A guide for faculty. 6th ed. St. Louis, MO: Elsevier; 2020.

6. Jain, A. Holistic view of emotional intelligence in the workforce: View on utilization & benefits. Journal of Services Research. 2018; 18(2): 154-163.

7. Khademi, E., Abdi, M., Saeidi, M., Piri, S., Mohammadian, R. Emotional intelligence and quality of nursing care: A need for continuous professional development. Iranian J of Nursing and Midwifery Res. 2021; 26(4): 361-367.

8. Sopczyk, D.L. Technology in education. In Bastable, S. B. (Ed). Nurse as educator: Principles of teaching and learning for nursing practice. 5th ed. Burlington, MA: Jones & Bartlett Learning; 2019.

9. Strickland, H.P., Cheshire, M.H., Mensch, Z. A comparison of emotional intelligence in traditional BSN and RN to BSN nursing students. Teaching and Learning in Nursing. 2022; 17(1): 17-21.

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